30 Day Guarantee Return Policy:

If you are not completely satisfied with an item purchased from Tremalet, simply return it with proof of purchase within 30 days of the purchase date for a refund at the original purchase price. Some exceptions apply.

Refund Exceptions:

  • Shipping, freight, service charges, hazardous charges and drop-ship fees are non-refundable except due to a shipping error or manufacturer defect.
  • Personalized, monogrammed or custom items are not returnable. If inaccurate, please provide verification for return assistance.
  • All items showing signs of use will not be refunded unless defective or inoperable.
  • Items marked as Final sale or No returns may not be returned
  • Tremalet gift cards cannot be returned or redeemed for cash or credit except where required by law.
  • Return items via mail or in-store. Opened items may have a restocking fee if unable to be resold. Defective items come with a provided shipping label. However, for items ordered in error or due to remorse, the customer is responsible for return shipping.

Return address:

5 GREGORY ST WYOMING NSW 2250

Damaged or missing parts:

Contact Tremalet Customer Service at +61410876584 within 3 days of delivery for resolution.

Disclaimers:

Tremalet is committed to providing you with fair and competitive pricing. Prices are subject to change without notice. Tremalet disclaims responsibility for pricing errors.

Tremalet also disclaims responsibility for the use or misuse of products and the methods of use described in this catalog. The manufacturer’s label should always be followed. NO Tremalet employee is authorized to recommend any deviation from label usage. Comments and statements regarding products are intended to be correct and accurate, but the customer should be guided solely by their own judgment and opinion coupled with professional veterinary advice which should be sought in animal health matters.

Tremalet reserves the right to amend or change the returns policy at any time.

Contact information:

To inquire about your order or for help with a return, call +61410876584, by email service@tremalet.com, or via our LiveChat Customer Service.